Micro Focus / Opentext

Smarter ITSM and Automation for the Digital Enterprise

Micro Focus, now part of OpenText, empowers enterprises to bridge the gap between existing infrastructure and the future of digital transformation. With a robust portfolio of ITSM and automation tools, OpenText enables organizations to streamline service delivery, reduce operational costs, and accelerate business outcomes—all while maintaining enterprise-grade security and compliance.

SMAX (Service Management Automation X)

OpenText’s industry-leading, codeless ITSM and ESM platform, SMAX, is designed for ease of use, flexibility, scalability, and AI-driven efficiency. It’s a solution that’s not only powerful but also user-friendly, making it a reliable choice for your enterprise.

  • Codeless Configuration – Customize without coding for faster deployments and lower maintenance.
  • AI-Powered Self-Service – Intelligent virtual agents and knowledge management reduce ticket volumes.
  • Integrated Change and Release Management – Manage changes with complete visibility and control.
  • Multi-Tenant Architecture – Deliver IT services across multiple business units with ease.

Operations Orchestration (OO)

With OpenText’s Operations Orchestration (OO), you can automate routine tasks, orchestrate complex workflows, and significantly improve response times. This means you can focus on more strategic initiatives, knowing that your IT tasks are being efficiently managed.

  • Drag-and-Drop Workflow Designer – Build and manage IT workflows visually.
  • Out-of-the-Box Integrations – Connect with a wide range of IT tools, from monitoring to cloud platforms.
  • Closed-Loop Incident Remediation – Automatically detect, diagnose, and remediate incidents.

Universal CMDB & Discovery

With our Universal CMDB & Discovery, you can map your entire IT environment, gain real-time insights, and confidently support change impact analysis. This powerful tool provides a comprehensive view of your IT landscape, enabling you to make informed decisions and ensure smooth operations.

  • Dependency Mapping – Visualize service dependencies across hybrid environments.
  • Real-Time Discovery – Maintain accurate configuration data with continuous updates.
  • Compliance & Audit Readiness – Ensure consistent documentation and reporting.

Why Choose Micro Focus / OpenText?

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Enterprise-Grade Scalability

Trusted by global enterprises, from banking and telecom to healthcare and government.

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AI-Driven Efficiency

Infuse intelligence into service desk, incident management, and automation workflows.

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Fast Time-to-Value

Rapid implementation and ROI with prebuilt workflows, templates, and integrations.

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Codeless, Future-Proof Flexibility

Adapt quickly to change—without costly customizations.

Real Results for Real Enterprises

From Fortune 500 companies to government agencies, organizations worldwide trust OpenText to simplify complexity, enhance IT agility, and deliver exceptional service experiences.

 

“With OpenText SMAX and automation, we cut incident resolution times by 40% and improved employee satisfaction across IT and HR.”

— Head of IT Operations, Global Financial Institution

SMAX for ITSM

Modernize your ITSM with a SaaS-based solution that’s easy, advanced, and surprisingly affordable. Watch how SMAX automates key ITSM processes that include incident, problem, change, and service request management.